Policy and Fees

Cancellations: We know life gets in the way sometimes. Should you need to cancel or reschedule, just let us know. However, we ask you provide 24 hours courtesy notice. Our staff take time and effort to prepare for your visits, so please understand that we charge the full appointment fee if you miss a session without canceling within the 24-hour window. Note that insurance companies generally do not provide reimbursement for “late cancellation” or “no show” sessions. We respect your time and appreciate your respect for ours.

Billing and Payments: For each visit, please pay at the time of the appointment. Rappore respectfully asks that you put a credit card on file in our secure electronic vault so that we can expedite the payment process and minimize your wait time. Please contact us with any questions about our billing and payments process.

Fees: As you can imagine, Rappore’s fees vary based on our clinicians and the services provided. If you have any questions, our care coordinators are happy to discuss our fees over the phone. Full payment is expected at the time of visit via credit card.

Insurance: We currently accept commercial plans with Aetna and UnitedHealthcare. If you provide us with your insurance information, we can also submit claims on your behalf.

We also make the most of your benefits:

  • Out-of-Network Benefits – If you have a PPO, you may be able to get a large percentage of each session reimbursed after you meet your deductible.
  • FSA / HSA Accounts – Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) allow you to set aside money before taxes. You can apply that to your visit.
  • Wellness Stipend – Some companies have monthly stipends as part of employee initiatives. In many cases you can allocate these funds to mental health.

General Availability & Contact Information: Rappore’s administrative staff will be happy to take care of you during our following business hours:

  • Monday – Friday: 9 AM – 5 PM (ET)

For general inquiries, including appointments and billing, please call: 650-627-3677 or email.