Privacy | Rappore

Last Revised on May 16, 2020.

Welcome to the Privacy Policy (“Privacy Policy”) provided by Veteran Advisers, Inc. and INPRESENT Psychiatry, P.C. (collectively, “Rappore,” “we", “our” or “us").

This Privacy Policy describes how we collect, use and disclose information (“Information”) about you related to your use of and access to sites, content, applications, services, tools and features, provided by us, including without limitation, the website https://rappore.com and the related mobile application (collectively, the “Services”). Please read this Privacy Policy carefully. Individually identifiable health information that you provide to us or we create, receive, maintain or transmit for purposes of providing telehealth services to you (i.e., “Protected Health Information” or “PHI”) will also be subject to our Notice of Privacy Practices (the “HIPAA Notice”), available here. The HIPAA Notice describes how we can use and share your PHI and also describes your rights with respect to your PHI. To the extent that there is a conflict between this Privacy Policy and the HIPAA Notice with respect to PHI, the HIPAA Notice will prevail.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.

1. TYPES OF INFORMATION WE COLLECT

When you use the Services, we may collect Information in the following categories:

“Personal Information,” which means information that identifies you (whether directly or indirectly), such as your name, health-related information, postal address, email address and telephone number; and
“Non-Personal Information,” which means information that does not directly or indirectly identify, and cannot reasonably be used to identify, you. If Non-Personal Information is directly or indirectly associated with Personal Information, this Non-Personal Information is then treated as Personal Information.

Information we may collect about you includes:

Registration details you provide when you create an account, such as your name, email address, telephone number, birthdate, username and password.
Information you provide related to your health condition, or information related to your consultations with healthcare providers, including Rappore.
Information you provide when you access or use the Services and each time you interact with the Services or otherwise with us, for example, when you update Information in your app, communicate with us by telephone or email, and order or download updates.
Information you provide in public forums through the Services, including using our chat, review, comment, post or similar functionality.
Usage, viewing and technical Information, including your IP address or device identifier when you use the Services. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.
Information we receive about you from third parties (e.g., if you access the Services through a third party platform or log-in, we may also collect your email address and other Information associated with that third party, and any Information you have made public in connection with that service or which the third party shares with partner services). See also Section 7 “THIRD PARTY WEBSITES AND LINKS” below.

2. HOW WE COLLECT YOUR INFORMATION

We collect Information you provide to us when you: register with us; input Information into the Services; create user generated content; request services or information from us; participate in chats, public forums or other activities through the Services; respond to customer surveys; or otherwise interact with us or the Services.
We collect Information through unique identifiers (such as IP address or your mobile device advertising identifier).
We use "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Services. Cookies are files sent to your browser and stored on your computer. We use cookies to gather general Information about your use of the Services, the files you have designated for backup, the configuration of your computer and your computer’s interaction with the Services, and stores this Information in log files. We use this Information to understand traffic on and downloads from our Services, enabling us to improve the Services, provide the best online experience possible, and improve our customer service.

You may disable cookies by changing the settings on your browser, phone and/or device. Check your browser or device’s help or support menu for further information. Remember that if you disable cookies it is likely to affect how the Services work and you may not be able to access or use certain features of the Services. Unless you have adjusted your setting so that it will refuse cookies, our Services will place cookies when you log on to the Services.

We use third parties’ analytic and tracking tools to better understand who is using the Service, how people are using the Service and how to improve the effectiveness of the Service and its content, and to help those parties serve more targeted advertising to you across the Internet or help us serve more targeted advertising to you. Those third party companies may use cookies, pixel tags or other technologies to collect and store Non-Personal Information such as time of visit, pages visited, time spent on each page of the Service, device identifiers, type of operating system used and other website(s) you may have visited. They might combine Information they collect from your interaction with Service with Personal Information they collect from other sources. We do not have access to, nor control over, third parties' use of cookies or other tracking technologies.

Online Tracking

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. Rappore and the Services do not have the capability to respond to DNT signals received from user browsers.

3. USE OF YOUR INFORMATION BY RAPPORE

The ways in which we may use your Information include the following:

To provide you with the Services and other products and services you request.
To administer your account.
To communicate with you about your account or transactions with us and send you details or updates about features of the Services or changes to our policies.
To create anonymized and aggregated data sets that may be used for a variety of functions, including research, internal analysis, analytics, and other functions.
To personalize content and experiences.
To detect, investigate and prevent activities that may violate our policies or be illegal.
To optimize or improve the content, products, services, and features of the Services.
To personalize and improve the Services and user experiences, to increase the functionality and user friendliness of the Services, to deliver content or features that match user profiles or interests.
To monitor and analyze the Services usage and trends and otherwise measure the effectiveness of the services.
To send you offers and promotions for our other products and services.

4. SHARING YOUR INFORMATION WITH OTHER COMPANIES

We will not share your Personal Information outside Rappore except in the following limited circumstances which you consent to:

When you allow to us share your Personal Information with another company, such as directing us to share your Personal Information with third-party sites or platforms, such social networking sites. If you use third-party sites or platforms made available through the Services, those third parties will have access to your date to the extent that you have authorized their access. Please consult Section 7 below and the third party’s privacy policy for additional information.
When you request our referral services to forward or share certain content with a friend, such as an email inviting a friend to use the Services or sharing certain content from the Services with a friend.
When we contract or partner with a third party to provide services on our behalf, which we do for Services development and maintenance. We require all third parties to process your data in accordance with this Privacy Policy and as permitted by applicable data protection laws.
In connection with the sale of a business (including merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings).
To enforce our Terms of Service or rules, to ensure the safety and security of our users and third parties, to protect our rights and property and the rights and property of our users and third parties, to comply with legal process, including judicial warrant, rule, order or subpoena or in other cases if we believe in good faith that disclosure is required by law or regulation.

In addition, we may share Non-Personal Information and anonymized and aggregated data sets with third parties, alone or in combination with the Non-Personal Information of other users.

5. PUBLIC VENUES AND SEMI-PUBLIC VENUES OF THE SERVICES.

If you use a message board, comment function, conversation pages, blogs, social community environments, profile pages, or other public or semi-public venue or forums of the Services, you will be identified on those venues by the username you submit.

6. YOUR CONTROLS AND CHOICES

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your Information. Your controls and choices may include:

You may correct, update and delete your registration account.
You may change your choices for newsletters and alerts.
You may choose whether to receive from us offers and promotions for our products and services.
You may request access to the Personal Information we hold about you and that we amend or delete it.

You may exercise your controls and choices, or request access to your Personal Information, by modifying your profile or by contacting us at [EMAIL] or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect Personal Information from you, we may not be able to deliver certain products and services to you, and some of our Services may not be able to take account of your interests and preferences. If you have questions regarding the specific Personal Information about you that we process or retain, please contact us at [EMAIL].

7. THIRD PARTY WEBSITES AND LINKS

Our Services may contain links to other online platforms operated by third parties. We do not control such other online platforms and are not responsible for their content, their privacy policies, or their use of your Personal Information. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Services.

Please keep in mind that Information you post on public or semi-public venues, including Information you share on third party social networking platforms (such as Facebook or Twitter) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party. When you provide Information to a third-party online platform, the Information you provide may be separately collected by that third-party. The Information the third-party online platform collects is subject to the third-party online platform’s privacy practices. Privacy choices you make on the third-party online platform will not apply to our use of the Information we collect directly through our Services.

We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.

8. CHILDREN’S PRIVACY

We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database.

If you are the parent or guardian of a child under 13 years of age who has provided us with Personal Information, you may contact us to request it be deleted.

9. DATA SECURITY, INTEGRITY AND RETENTION

Please note that Information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential Information to us. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required, or for the establishment, exercise or defense of legal claims, or for legitimate businesses purposes, or as provided by law.

10. UPDATING THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time in which case we will update the “Last Revised” date at the top of this Privacy Policy. If we make changes that are material, we will use reasonable efforts to attempt to provide notice to you and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on the Services, or by other means, consistent with applicable law. However, it is your sole responsibility to review the Privacy Policy from time to time to view any such changes. The updated Privacy Policy will be effective as of the time of posting, or such later date as may be specified in the updated Privacy Policy. IF YOU DO NOT ACCEPT AND AGREE TO THIS PRIVACY POLICY, INCLUDING ANY CHANGES, THEN YOU MUST NOT ACCESS OR USE THE SERVICES.

11. HOW TO CONTACT US

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Rappore via email or via phone at tel: 212-564-0480.