Last Updated: 5.19.2022
These Terms of Service (these “Terms”) are entered into between Veteran Advisers, Inc. and INPRESENT Psychiatry, P.C. (collectively, “Rappore,” “our,” “us” or “we”) and you, as a patient and user of the Services, as defined herein (“you”, “your” or “User”). These Terms govern your use of (a) the Telemedicine Services (as defined in Section I), (b) our “Rappore” mobile application (the “App”), (c) our website available at https://rappore.com/ or any successor site (the “Website”), (d) all content, tools, features and functionalities offered on or through our App or Website, and (e) all other services provided by us (items (a) through (e) collectively, the “Services”).
BY USING THE SERVICES, YOU ACCEPT ALL OF THE PROVISIONS OF THESE TERMS AND REPRESENT TO US THAT YOU ARE AT LEAST 18 YEARS OF AGE AND LEGALLY COMPETENT TO ENTER INTO AND AGREE TO THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, THEN YOU ARE NOT AUTHORIZED TO USE ANY OF THE SERVICES.
The Services are currently available only to individuals who reside in the United States. If you reside outside the United States, then you are not authorized to use the Services. If you are accepting these Terms for another person in your family (a “Family Member”) including, in your capacity as a parent, guardian, conservator, or custodian of such Family Member, then you agree to the terms and conditions of these Terms on behalf of such Family Member and you hereby represent and warrant that you have the authority to enter into these Terms on such Family Member’s behalf.
Please note that Section 14 contains an arbitration clause and class action waiver. By agreeing to the Terms, you agree (a) to resolve all disputes with us through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and (b) that you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt-out of arbitration as explained in Section 14.
Telemedicine Services. As a patient of Rappore, you may receive certain telemedicine services described on the Website (the “Telemedicine Services”), subject to your payment of the Fees described below. We may add or discontinue any or all of the Telemedicine Services at any time, in our sole discretion. You understand and acknowledge that you are responsible for any charges incurred for the Telemedicine Services, as well as any health care services performed outside of the Telemedicine Services, including without limitation, emergency room visits, hospital and specialist care and imaging and lab tests performed by third parties. YOU MAY NOT USE THE TELEMEDICINE SERVICES FOR EMERGENCY OR URGENT MEDICAL MATTERS. FOR ALL URGENT OR EMERGENCY MATTERS, PLEASE IMMEDIATELY CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM OR URGENT CARE FACILITY.
App and Website. The App and the Website also provide certain management and administrative services designed to complement your use of the Telemedicine Services along with such other content, tools, features and functionality that may be offered on or through our App or Website from time to time (collectively but excluding any Telemedicine Services, the “App and Website Services”). For example, you may use the App to ask questions and leave messages for a Rappore healthcare provider, or to schedule appointments for telemedicine visits. The App and Website may provide you with certain information and data; however, you acknowledge and agree that outside of the Telemedicine Services, the App, Website and all App and Website Services do not provide or claim to provide any medical or similar professional services or advice, and the information provided via the App and Website Services is not intended to replace medical or other professional advice offered by a physician or other professional healthcare provider. We are not responsible for any health problems that may result from information you receive through using the App and Website Services. You shall be solely responsible for all uses, medical and business judgments made and for care provided using the App and Website Services.
User Account. You may use the Services only if you are at least 18 years of age, reside in the United States and use the Services solely for your personal, non-commercial use in accordance with these Terms. In order to use and access the Services you must create an account through the Athenahealth website (your “User Account”). You may create a User Account by completing the registration process set forth on the AdvancedMD Website. You are responsible for providing and updating your complete and accurate contact information, which may include name, email address, address, phone number and other account information. Please review our Privacy Policy to learn about how we collect, use, share and protect your personal information.
Confidentiality of User Account. You are the sole authorized user of your User Account(s). You are responsible for maintaining the confidentiality of any password and account name for accessing the Services. You are solely and fully responsible for all activities that occur under your password or User Account. Should you suspect that any unauthorized party may be using your password or User Account or you suspect any other breach of security, please contact us immediately via email.
Fees. You agree and acknowledge that you will be responsible for all appointment fees in U.S. Dollars for each appointment for the Telemedicine Services (the “Fee”), such Fees will be due at the time of service. You agree that (a) our third party payment processor may store and continue billing your payment method (e.g. credit card) to avoid interruption of the Telemedicine Services, and (b) we may calculate taxes payable by you based on the billing information that you provided us at the time of enrollment. Payment can be made by credit card, debit card or other means that we may make available. We utilize a third party payment processor to manage payments and you hereby agree to agree to the terms and conditions applicable to your use of such payment processor’s services.
Late Fee. If any Fee is not paid by the 15th day following the date you receive the applicable Telemedicine Services, you may be subject to a late charge of the full fee and we may, in our sole discretion, terminate your participation as a patient and/or your access to the Services.
Cancelled Appointment Fees. If you make an appointment for Telemedicine Services, you understand and agree that if you fail to show for your appointment or you cancel your appointment with less than 48 hours’ notice, we will charge you the full Fee for such appointment.
YOU UNDERSTAND AND ACKNOWLEDGE THAT THE SERVICES PROVIDED TO YOU PURSUANT TO THESE TERMS DO NOT CONSTITUTE A CONTRACT OF INSURANCE. WE PROVIDE SERVICES THROUGH SPECIFIC HEALTH INSURANCE PLANS / COVERAGE.
You understand and acknowledge that the Telemedicine Services provided pursuant to these Terms may not be covered by any public or private health insurance program (“Insurance Program”). You understand and agree to be wholly responsible for the payment of any and all costs due and that may become due pursuant to these Terms, regardless of the existence of coverage for such items or services under any Insurance Program.
Authorization. In using the Telemedicine Services, you hereby give us and any of our healthcare practitioners and providers permission to provide medical care for you (or your Family Member). You may withdraw this consent at any time by ceasing use of the Telemedicine Services.
Health Information. You understand and agree that in order to provide Telemedicine Services to you, your health information, such as medical test results, may be released to an online personal health record and via electronic communications with our healthcare practitioners and providers. Please refer to our Privacy Policy which describes how we collect, use, share and protect your health information.
License. Subject to your compliance with these Terms, Rappore hereby grants to you, a personal, nonexclusive, nontransferable, revocable, limited license (without the right to sublicense) to (a) access and use the App and Website Services, and (b) to download a single copy of the App onto your own mobile device to use the Telemedicine Services and the App and Website Services. This license includes a right to access or use any third party software or services embedded or included in any portion of the App or Website in connection with your permitted use of the Telemedicine Services and the App and Website Services. These Terms are limited to the intellectual property rights of Rappore and its affiliates and licensors and do not include any rights to any third party patents or intellectual property. We reserve any and all rights not expressly granted to you pursuant to these Terms. The limited rights granted to you to access and use the App and Website Services comprise a limited license and do not constitute the sale of any software program.
Restrictions.
You agree that: (i) you will only use the App and Website Services for lawful purposes; (ii) you will not use the App and Website Services for sending or storing any unlawful material or for fraudulent purposes or to engage in any illegal, offensive, indecent or objectionable conduct; (iii) you will not use the App and Website Services to advertise, solicit or transmit commercial advertisements or any other form of solicitation or unauthorized communication, including “spam”; (iv) you will not use the App and Website Services to cause nuisance, annoyance or inconvenience; (v) you will not impair the proper operation of the App and Website Services’ network; (vi) you will not try to harm the App and Website Services in any way whatsoever; and (vii) you will only use the Services App and Website for your own personal use and will not resell it to a third party or otherwise use it for commercial purposes.
You agree that you will not directly or indirectly: (i) distribute, sell, assign, encumber, transfer, rent, lease, loan, sublicense, modify, time-share or otherwise exploit the App and Website Services in any unauthorized manner, including but not limited to by trespass or burdening network capacity; (ii) use the App and Website Services in any service bureau arrangement; (iii) copy, reproduce, adapt, create derivative works of, translate, localize, port or otherwise modify the App and Website Services, any updates, or any part thereof in any form or manner or by any means; (iv) harvest or scrape any content or data from the App and Website Services, or (v) permit any third party to engage in any of the acts described in clauses (i) through (iv).
You further understand and agree that you are not permitted to: (i) remove or alter any copyright or other proprietary rights’ notice or restrictive rights legend contained or included in the App and Website Services; (ii) decompile, disassemble, reverse compile, reverse assemble, reverse translate or otherwise reverse engineer any part of the App and Website Services, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with the App and Website Services); (iii) use any means to discover the source code of any portion of the App and Website Services; or (iv) otherwise circumvent any functionality that controls access to or otherwise protects the App and Website Services.
Rappore, and its licensors, reserve the right to change, suspend, remove, or disable access to the App and Website Services at any time without notice. In no event will Rappore be liable for the removal of or disabling of access to any such App and Website Services. We may also impose limits on the use of or access to the App and Website Services, in any case and without notice or liability.
Internet Charges. You are responsible for providing the mobile device, wireless service plan, Internet connections and/or other equipment or services that you need to download, install and/or use the App, the Website, the Telemedicine Services or the App and Website Services. WE DO NOT GUARANTEE THAT THE APP, THE WEBSITE, THE TELEMEDICINE SERVICES OR THE APP AND WEBSITE SERVICES CAN BE ACCESSED AND USED ON ANY PARTICULAR DEVICE OR WITH ANY PARTICULAR SERVICE PLAN. WE DO NOT GUARANTEE THAT THE APP, THE WEBSITE, THE TELEMEDICINE SERVICES OR THE APP AND WEBSITE SERVICES WILL BE AVAILABLE IN ANY PARTICULAR GEOGRAPHIC LOCATION. As part of providing the App and Website Services to you and to update you regarding the status of appointments, you may receive push notifications, text messages, picture messages, alerts, emails or other types of messages directly sent to you outside or inside the App or Website (“Push Messages”). You acknowledge that, when you use the App, the Website, the Telemedicine Services or the App and Website Services on a mobile device, your wireless service provider may charge you fees for data, text messaging and/or other wireless access. YOU ARE SOLELY RESPONSIBLE FOR ANY FEE, COST OR EXPENSE THAT YOU INCUR TO DOWNLOAD, INSTALL AND/OR USE THE APP, THE WEBSITE, THE TELEMEDICINE SERVICES OR THE APP AND WEBSITE SERVICES ON YOUR MOBILE DEVICE, INCLUDING FOR YOUR RECEIPT OF PUSH MESSAGES FROM RAPPORE.
App Updates. Rappore may make available for download certain updates or upgrades to the App to update, enhance or further develop the App (“App Updates”). The license granted herein allows you to download and use the App Updates pursuant to the same terms and conditions applicable to your use of the App.
User Content. The App will allow you to complete surveys and share other information about yourself and your health. These surveys and the information you provide are aimed at providing us with more context when reviewing the health information you provide through the App. You are responsible for ensuring that the data you transmit, submit and/or upload through the Services is complete and accurate. If you elect not to provide such information, you may not be able to access certain content or participate in certain features of the App or any features at all. The information you share through the App will be included in your User Account and will be accessible by our healthcare providers. You hereby grant to Rappore a nonexclusive, royalty-free, worldwide, transferable, sublicenseable license to access, use, reproduce, transmit, display, publish, distribute, modify and adapt and create derivative work of any information, data or content that you upload, submit or transmit to be made available through the Services (“Your Content”) (a) during the term of these Terms to provide the Services to you and (b) on a perpetual basis in anonymized or aggregated form for any lawful purpose. By submitting Your Content through the Services, you represent and warrant (a) that you own or otherwise control all of the rights to Your Content; (b) that Your Content is accurate; and (c) that use of Your Content does not violate these Terms and will not cause injury to any person or entity.
Third Party Services and Materials. The Telemedicine Services and the App and Website Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party web sites. By using the App and Website Services, you acknowledge and agree that Rappore is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or web sites. Rappore does not warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third Party Materials or web sites, or for any other materials, products, or services of third parties. Third Party Materials and links to other web sites are provided solely as a convenience to you.
No Endorsements. Rappore does not recommend or endorse any specific drugs, tests, physicians, products, procedures, and opinions. You should not construe Rappore’s publication of any content, data or information on the App and Website Services as an endorsement by Rappore of the views expressed herein, or any warranty or guarantee of any strategy, recommendation, treatment, action or application of medication or preparation made by the author of the content.
Ownership. The App and Website and their content, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under intellectual property, copyright, trademark and other laws. You acknowledge and agree that Rappore and/or its licensors own all right, title and interest in and to the App, Website and App and Website Services (including without limitation any and all patent, copyright, trade secret, trademark, show-how, know-how and any and all other intellectual property rights therein or related thereto) and you agree not to take any action(s) inconsistent with such ownership interests. You do not acquire any rights or licenses under any of Rappore’s (or its licensors’) patents, patent applications, copyrights, trade secrets, trademarks or other intellectual property rights on account of these Terms. You acknowledge and agree that the features and functionality of the App and Website, and all software, content, data, information and materials contained therein are the confidential and proprietary information of Rappore (or its licensors), and accordingly you agree to (a) maintain the confidentiality of such information using reasonable efforts and care (but in no event less than the same efforts and care you use to protect your own confidential and proprietary information) and not disclose such information to any third party without the prior written consent of Rappore, and (b) only use such information for the purposes of using the Services provided by Rappore hereunder.
Our Privacy Policy describes how we handle the information you provide to us when you use our Services. For an explanation of our privacy practices, please visit our Privacy Policy.
YOU ARE SOLELY AND FULLY RESPONSIBLE FOR YOUR USE OF THE SERVICES. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ANY THIRD PARTY MATERIALS, THIRD PARTY SOFTWARE OR SERVICES) ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND RAPPORE, ITS AFFILIATES AND THEIR RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE “RELEASED PARTIES”) HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES (INCLUDING THE USE, PERFORMANCE AND SUPPORT THEREOF), EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, INTERFERENCE WITH ENJOYMENT, COMPLETENESS, INTEGRATION, FREEDOM FROM DEFECTS OR DISABLING DEVICES, UNINTERRUPTED USE AND ALL WARRANTIES IMPLIED FROM ANY COURSE OF DEALING OR USAGE OF TRADE. RAPPORE DOES NOT WARRANT THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS, (II) OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR VIRUS- OR ERROR-FREE, (III) THAT THE SERVICES WILL OPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATION OR ANY PARTICULAR SYSTEM OR DEVICE, OR (IV) DEFECTS IN THE SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY RAPPORE OR ITS AUTHORIZED REPRESENTATIVES WILL BE DEEMED TO CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE EXTENT NOT PROHIBITED BY LAW, YOU AGREE THAT IN NO EVENT WILL THE RELEASED PARTIES BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA OR PROFITS, BUSINESS INTERRUPTION OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER UNDER THESE TERMS OF SERVICE OR OTHERWISE ARISING IN ANY WAY IN CONNECTION WITH THE SERVICES OR THESE TERMS AND WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) EVEN IF ANY RELEASED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SOME JURISDICTIONS (SUCH AS THE STATE of NEW JERSEY) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THE RELEASED PARTIES’ TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE AMOUNT YOU PAID TO RAPPORE, OR ANY OF ITS AFFILIATES, IN THE PAST SIX (6) MONTHS FOR THE TELEMEDICINE SERVICES GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL THE RELEASED PARTIES BE LIABLE TO YOU OR ANYONE ELSE FOR LOSS OR INJURY, INCLUDING, WITHOUT LIMITATION, DEATH OR PERSONAL INJURY RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.
You agree that the above limitations of liability together with the other provisions in these Terms that limit liability are essential terms of these Terms and that Rappore would not be willing to grant you the rights set forth in these Terms but for your agreement to the above limitations of liability; you are agreeing to these limitations of liability to induce Rappore to grant you the rights set forth in these Terms.
By entering into these Terms and using the Services, you agree that you shall defend, indemnify and hold the Released Parties harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation; (b) your violation of any rights of any third party; (c) any unauthorized use of the Services; (d) or your negligence or willful misconduct.
Rappore’s name, trademarks, logo and all related names, logos, product and service names, designs and slogans are trademarks of Rappore or its affiliates or licensors. Other names, logos, product and service names, designs and slogans that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Any and all suggestions for correction, change and modification to the Services and other feedback (including but not limited to quotations of written or oral feedback), information and reports provided to Rappore by you (collectively, “Feedback”) are and will remain the property of Rappore and Rappore may use and disclose such Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to Rappore any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, moral rights and any and all other intellectual property right) that you may have in and to any and all Feedback.
Termination. We may terminate your participation as a patient in the Telemedicine Services upon providing you advance written notice. Such termination shall be effective immediately; provided however, that if you breach any of the terms of these Terms, such termination will be effective automatically. Upon termination, we will cooperate in the transfer of your medical records to another primary care provider, upon your written request and direction. You may terminate your participation in the Telemedicine Services at any time and for any reason, via email. Such termination shall be effective immediately.
Effect of Termination. Upon termination or expiration of these Terms, we shall maintain your medical information for the requisite period of time in accordance with applicable laws and regulations; provided, however, we shall not be obligated to maintain Your Content that is not medical information after the termination or expiration of these Terms. Thereafter, we may, without notice to you, delete all such data or content in our systems or otherwise in our possession or under our control, except for any such data or content which we are obligated to maintain in accordance with applicable laws and regulations. All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by Rappore or you, including without limitation any payment obligations owed by you for any Services received prior to the effective date of termination. Termination will not limit any of our other rights or remedies at law or in equity.
This Section includes an arbitration agreement and an agreement that all claims will be brought only in an individual capacity (and not as a Class Action (as defined below) or other representative proceeding). Please read it carefully. You may opt out of the arbitration agreement by following the opt out procedure described below.
Informal Process First. You agree that in the event of any dispute between you and Rappore, you will first contact Rappore and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation any court action.
Arbitration Agreement. After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to your use of Rappore’s services and/or products, including the Services, or relating in any way to the communications between you and Rappore or any other user of the Services, will be finally resolved by binding arbitration. This mandatory arbitration agreement applies equally to you and Rappore. However, this arbitration agreement does not (a) govern any Claim by Rappore for infringement of its intellectual property or access to the Services that is unauthorized or exceeds authorization granted in these Terms or (b) bar you from making use of applicable small claims court procedures in appropriate cases.
Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration. Instead, the dispute is resolve by a neutral arbitrator. Court review of an arbitration award is limited. Except to the extent the parties agree otherwise, arbitrators can award the same damages and relief that a court can award. You agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Rappore are each waiving the right to a trial by jury or to participate in a Class Action.
If you wish to begin an arbitration proceeding, after following the informal dispute resolution procedure, you must send a letter requesting arbitration and describing your claim. The arbitration will be administered by the Judicial Arbitration and Mediation Services (or its successor, “JAMS”) under its rules.
The number of arbitrators will be one. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. The arbitration will be conducted in the English language. New York law will apply. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Payment of all filing, administration and arbitrator fees will be governed by the JAMS rules. You and we will pay the administrative and arbitrator’s fees and other costs in accordance with the applicable arbitration rules; but if applicable arbitration rules or laws require Rappore to pay a greater portion or all of such fees and costs in order for this Section XII to be enforceable, then Rappore will have the right to elect to pay the fees and costs and proceed to arbitration, or to decline to do so and have the matter resolved through the courts.
The arbitrator, and not any federal, state, or local court, will have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. However, the preceding sentence will not apply to the “Class Action Waiver” section below.
If you do not want to arbitrate disputes with Rappore and you are an individual, you may opt out of this arbitration agreement by sending an email within thirty (30) days of the date you first access or use the Services.
Class Action Waiver
Any Claim must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. If the Claim is subject to arbitration, the arbitrator will not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
If this Class Action waiver is found to be unenforceable, then the entirety of the arbitration agreement, if otherwise effective, will be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If for any reason a claim proceeds in court rather than in arbitration, you and Rappore each waive any right to a jury trial.
SMS Messaging and Phone Calls. Certain portions of the Services may allow us to contact you via telephone or text messages. You agree that Rappore may contact you via telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with your use of the Services, including for marketing purposes. You understand that you are not required to provide this consent as a condition of using the Services. You also understand that you may opt out of receiving text messages from us at any time via email. If you do not choose to opt out, we may contact you as outlined in our Privacy Policy.
Modifications. We may modify these Terms at any time. Modifications become effective immediately upon your first access to or use of the Services after the “Last Updated” date at the top of these Terms. If we make changes that are material, we may use reasonable efforts to attempt to notify you, including by email or placing a prominent notice on the Website. However, it is your sole responsibility to review the Terms from time to time to view any such changes. Your continued access or use of the Services after the modifications have become effective will be deemed your conclusive acceptance of the modified Terms. If you do not agree with the modifications to the Terms, then please do not access or use the Services.
Injunctive Relief. You agree that a breach of these Terms will cause irreparable injury to Rappore for which monetary damages would not be an adequate remedy and Rappore shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.
iOS App users. The following terms and conditions apply to you only if you are using the App from the Apple App Store. You, as an end-user of the App, acknowledge that these Terms are entered into by and between Rappore and you and not with Apple, Inc., and Apple, Inc. is not responsible for the App and/or its content. Notwithstanding the foregoing, you acknowledge that Apple, Inc. and its subsidiaries are third-party beneficiaries of these Terms and that Apple, Inc. has the right (and is deemed to have accepted the right) to enforce these Terms. You acknowledge that Apple, Inc. has no obligation whatsoever to maintain or support the App. You acknowledge that you have reviewed the App Store Terms and Conditions (located online at http://www.apple.com/legal/itu...). These Terms incorporates by reference the Licensed Application End User License Agreement (the “LAEULA”) published by Apple, Inc. (located online at https://www.apple.com/legal/in...). For purposes of these Terms, the App is considered the “Licensed Application” as defined in the LAEULA and Rappore is considered the “Application Provider” as defined in the LAEULA. If any terms of these Terms conflict with the terms of the LAEULA, the terms of these Terms shall control. You further acknowledge and agree that in no event will Apple, Inc. be responsible for any claims relating to the App (including, without limitation, a third party claim that the App infringes that third party’s intellectual property rights) or your use or possession of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You acknowledge and agree that, to the maximum extent permitted by applicable law, Apple, Inc. will have no warranty obligation whatsoever with respect to the App.
Miscellaneous. These Terms will inure to the benefit of and will be binding upon each party’s successors and assigns. These Terms and the licenses granted hereunder may be assigned by Rappore but may not be assigned by you without the prior express written consent of Rappore. If any provision hereof is or becomes, at any time or for any reason, unenforceable or invalid, no other provision hereof will be affected thereby and the remaining provisions will continue with the same effect as if such unenforceable or invalid provisions will not have been inserted herein; provided that the ability of either party to obtain substantially the bargained-for performance of the other will not have thereby been impaired. It is expressly understood that in the event either party on any occasion fails to perform any term hereof and the other party does not enforce that term, the failure to enforce on any occasion will not constitute a waiver of any term and will not prevent enforcement on any other occasion. Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party or both parties as joint venturers or partners for any purpose. The headings and captions contained herein will not be considered to be part of the Terms but are for convenience only. The Services are operated by us in the United States. Those who choose to access the Services from locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws. The JAMS Rules and the laws of the State of New York, excluding its conflicts of law rules, govern these Terms and your use of the Services. These Terms sets forth the entire understanding of the parties with respect to the matters contained herein and there are no promises, covenants or undertakings other than those expressly set forth herein.
Contact Us. You may contact us regarding the Services or these Terms by email or phone at 212-564-0480.
If applicable, our subscription model is a monthly recurring charge and the billing period begins from the time of registration, as defined by when you enter your payment method. By agreeing to our recurring billing terms, you (“the patient”), are agreeing to the following:
The patient represents and warrants that (i) any credit / debit card information the patient supplies is true, correct and complete, (ii) charges incurred by the patient will be honored by the patient’s credit/debit card company, (iii) the patient will pay the charges incurred in the amounts posted, including any applicable taxes, and (iv) the patient is the person in whose name the credit/debit card was issued and the patient is authorized to make a purchase or other transaction with the relevant credit / debit card and information.
The patient agrees and authorizes the payment method to be billed automatically for the entire subscription length, according to the published pricing on the INPRESENT Psychiatry, P.C. or Veteran Advisers, Inc., dba Rappore (“Rappore”), website and/or landing pages, which is subject to change at any time.
The patient agrees and authorizes the payment method to be billed beginning on the date of registration and subsequently on a monthly basis regardless of whether the assessment has been completed or services have been rendered (including, but not limited to, health care provider visits, medication prescription and delivery).
If Rappore is unable to secure funds from the patient’s debit/credit card(s) for any reason, including, but not limited to, insufficient funds in the debit/credit card or insufficient or inaccurate information provided by the patient when submitting electronic payment, Rappore may undertake further collection action, including application of fees to the extent permitted by law.
The patient has the right to revoke this authorization by contacting Rappore via email by 8am ET within 72 hours prior to the scheduled payment date. The patient understands and acknowledges that services may be cancelled or withheld if the patient revokes this authorization, and that patient is still responsible for all charges incurred by the patient or otherwise owed to Rappore. This authorization will remain in full force and effect until revoked by the patient or Rappore.
The patient acknowledges and agrees he or she will not dispute the payment with the credit and/or debit card company, provided the transactions correspond to the terms indicated in this authorization form. No refunds.
Agreement for Self-Payment of Services from INPRESENT Psychiatry, P.C. or Veteran Advisers, Inc., dba Rappore (“Rappore”) is committed to providing the best quality health care services. We participate in select insurance plans that can change from time-to-time and state-by-state, not including Medicare or Medicaid. Services not covered by accepted insurance plans are 100% self-pay by our patients.
If you are not covered by an insurance plan we accept, by agreeing to these terms, you acknowledge that: (1) you do not have any health insurance through a PPO, HMO, Medicaid or Medicare or any other insurance plan; or (2) in select cases, you have health insurance but you do not want to use any insurance benefit for these services. Your insurance policy is a contract between you and your insurance company. It is your responsibility to know your benefits, and how they will apply to your benefit payments, and we take no responsibility to understand or be bound by the terms and conditions of such insurance.
By signing this form, you are electing to purchase services that may or may not be covered by your insurance if you obtained those services from a different provider. You have selected services for purchase from us on a self-pay basis. In other words, you have directed us to treat your purchase of these services as if you are an uninsured patient and you agree to be 100% responsible for full payment of the listed price of the services. There is no guarantee your insurance company will make any payment on the cost of the services you have purchased. Rappore has provided you with the charges, in advance, for the services you have requested. By signing below, you agree to pay these charges in full as a self-pay patient, electing not to use an insurance policy benefit. You have been given a choice of different services, along with their costs. You have selected the services and are willing to accept full financial responsibility for payment.
Third-Party Payment Processing Vendor. All credit card, debit card and other monetary transactions on or through the Website and/or landing pages occur through online payment processing application that is provided by a third-party vendor(s). This information is accessible through the Website. Such arrangements are contractual in nature and is not under the direct control of Rappore.
Payment Authorization and Obligations. If you provide Rappore with your payment information, then you authorize, but under no obligation, Rappore to do the following as Rappore deems necessary: (a) share your payment information with Rappore, especially if you purchase any products or services from Rappore on or through the Website or landing pages; (b) share your payment information with the third-party payment processing vendor(s) (see above); and (c) obtain your updated payment information from your payment issuer, the third-party payment processing vendor(s) and/or applicable third-party providers. You agree that you are responsible for all amounts that accrue under your account(s) with Rappore and/or the third-party payment processing vendor(s) and/or other third parties on or through the Website. You also agree to be responsible for all payments, fines, penalties and other liabilities incurred by any such person or entity that arises out of or relates to payments that you authorize or accept on or through the Website and/or landing pages.
Refusal of Products and Services on Fraud. Rappore has the right to refuse its products and services (including, without limitation, the Website, the Apps, landing pages, and any products and services offered by Rappore) on suspicion of fraudulent or illegal activity associated with your User Account. This includes, but is not limited to, stolen payment information or falsified medical information resulting in a prescription and subsequent medication by Rappore.
Waiver of Claims and Unauthorized Payments. You agree to waive all claims against Rappore related to any unauthorized payments made on or through your account(s) with Rappore, Rappore’s third-party payment processing vendor(s), or any other third parties and/or any other person or entity, regardless of whether such payments are authorized or unauthorized. However, you may submit a claim of the unauthorized payment to Rappore so that Rappore can conduct a reasonable investigation as it sees fit under the circumstances. If appropriate, Rappore will assist in correcting the alleged unauthorized payment, provided that such claim ("Unauthorized Payment Claim") is received by Rappore within fifteen (15) days of the subject charge or payment.
Warranty of Payment Information. You warrant to Rappore that any provided payment information to Rappore is complete and accurate. You will promptly notify Rappore if your payment information has changed (e.g. a change in address or expiration date), if your payment method has been cancelled, or if you become aware of a breach of security.
Refunds. No refunds. All orders are final. When the package is dispensed by the pharmacy, the order cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of the patient. If you think you’ve received the wrong medication, have received an order in error, or have any other questions, please contact us at support@rappore.com.
Our Cancellation Policy. Please email support@rappore.com with your request for cancellation by 8am ET 72 hours before your scheduled billing date to cancel your account. Our team will send a cancellation form for you to initiate the request. We respond to all cancellation requests within a few hours, but please note that your account will remain active until your cancellation is confirmed by one of our team members. Once your cancellation has processed, you will continue to have access to your records through Rappore, but your treatment and medication plan will be suspended. Our subscription model is a monthly recurring charge and the billing period begins from the time of registration.
Identity Verification. Your provider or therapist will need to confirm your identity and date of birth before you can be treated via telemedicine. We require an identifiable photo of your face. The photo needs to be taken in real-time and needs to be a clear and accurate representation of you at the point in time of your online visit (i.e. not old photos of you from years ago).
We also require an identifiable government-issued photo ID, which must include:
No Show for Insurance Patients
I agree to pay for charges for services as described in this agreement.
No Show for Self Pay Patients
I agree to pay for charges for services as described in this agreement.
Group No Show
I agree to pay for charges for services as described in this agreement.
Late Policy
Patients should be seen regardless of if they are late - this applies to evaluations and follow-up appointments. The clinician should bill for the session. For evaluations, if a follow-up appointment is necessary to complete the evaluation, that should be scheduled and billed as a follow-up. Of course, clinicians should not give patients more than their allotted time if they are late.