Highest quality online therapy and psychiatry services in Manhattan as well as New York, New Jersey, Connecticut, Florida, Maryland, Massachusetts, and Texas
Our FAQs will help you better understand our mental health services, health insurance, and provide answers to common questions about making an appointment, billing, and general Rappore policies.
What is Rappore?
Rappore is taking the world's best clinical mental health services virtual. With over 40 years of experience at leading institutions and academia, our expertise in the mental health industry is unmatched.
In which states are Rappore services available?
Rappore is currently a telehealth mental health company. We have licensed clinicians in several states. We currently serve patients in New York, New Jersey, Connecticut and Florida. We are expanding rapidly and our states of service are constantly expanding.
Does Rappore offer both therapy and mediation management?
Yes, we offer both. Rappore has therapists as well as psychiatrists, psychiatric nurse practitioners, and psychiatric physician assistants who prescribe medication.
What's the difference between a therapist and a medication prescriber?
A therapist (psychotherapist) uses talk therapy as a form of treatment for behavioral health, emotional problems, and mental illness. Talk therapy often includes active listening, discussion, problem-solving, and behavior modification. Various types of psychotherapy include psychodynamic, supportive, CBT and DBT. Medication prescribers are skilled in psychopharmacology, or the treatment of mental disorders through medication. Medications can treat a wide range of symptoms including depression, anxiety, psychosis, and attentional disorders. For many people, seeing both a therapist and a medication prescriber is the most effective treatment plan
How do I know if therapy is right for me?
Therapy can be an effective treatment (or tool) for a variety of reasons, including but not limited to:
1) Managing daily stress
2) Navigating life transitions
3) Improving relationships
4) Healing from trauma and/or abuse
5) Emotional dysregulation
6) Making changes in your life
7) Treatment of mental illness
8) Increasing life meaning and fulfillment
9) Skills acquisition (such as learning coping skills and relaxation techniques)
How often will I meet with my therapist?
Every person varies. You and your therapist together will determine a treatment plan that is best for you and together you will both determine how often you see your therapist.
How do I know if medication is right for me?
In certain cases, medication can be very beneficial, particularly if symptoms are interfering with relationships, work, or school performance. According to research, the most effective treatment for example for depression and anxiety is a combination of medication and psychotherapy. Only a thorough evaluation by your prescriber can determine if the medication is right for you. With regard to our prescribing stimulants, benzodiazepines, and other controlled substances, we use strict clinical guidelines, which can be viewed on our Psychiatry page: www.rappore.com/service/psychiatry
How often will I meet with my psychiatrist or medication management prescriber?
Following your evaluation, you and your medication prescriber will develop a treatment plan that is appropriate for you. Your next appointment will most likely be a few weeks after your initial appointment if you are starting a new medication, changing the dose, or tapering off an existing medication. Over time, appointments are typically scheduled once a month.
How can I get refills of my medication?
You can request prescription refills to your prescriber. Your provider may, depending on the circumstance, request an appointment before refilling a prescription
How is Rappore different from other telehealth companies?
Rappore leverages technology with over 40 years of clinical experience at leading institutions and academia. Using our proprietary Digital Mental Health Fingerprint (TM), Rappore is changing the mental health landscape one fingerprint at a time.
Can Rappore clinicians prescribe controlled substances?
After considering lifestyle changes, psychotherapy, and/or other medications, we may prescribe controlled medications such as benzodiazapines for anxiety and panic or psychostimulants for ADHD . First, we review clients' responses to our research-based questionnaire, Mental Health Fingerprint®, and if indicated, specific symptom checklists. If it is determined that one of these medications should be considered, an appointment for an in-person examination is scheduled. Per New York State mandate, an in-person evaluation is required prior to the prescribing of any controlled substance medication.
Yes, we do. We accept both insurance and private pay patients. We are currently in network with some of the largest health insurance carriers such as Aetna, Cigna, Empire, Blue Cross Blue Shield, United Healthcare, Medicare, Evernorth, Horizon, Optum, and Oxford Health Plan. Health insurance can be complex. You may think you have insurance coverage for your health care visit only to find out later that your specific plan does not cover some or all of your healthcare services. For the details of your specific plan, we recommend you reach out to your insurance company directly.
Does Rappore accept Medicare and Medicaid?
We are credentialed with Medicare. We do not accept Medicaid at this time.
What is a “copayment” (co-pay) and is it the entire cost of my appointment?
Maybe, maybe not. A copay is a fixed amount ($20.00 as an example) that you pay for a covered health care service after you’ve paid your deductible (if applicable to your plan). Depending on your specific plan, you may have additional costs associated with your healthcare visit.
What does it mean if I have a “deductible”?
A deductible is an annual fixed amount ($1,000.00 as an example) that you pay for covered health care services before your insurance plan starts to pay for your healthcare services.
What does it mean if I have “coinsurance”?
Coinsurance is a percentage (20% as an example) that you pay for a covered health care service after you’ve paid your deductible (if applicable to your plan). In this example, you pay 20% of the covered costs and your health insurance company would pay the other 80%.
What does “in network” mean?
In network refers to health care facilities or providers that are part of a health plan’s network of providers. If your plan is in network, you may have a co-pay of (for example) $30 or your plan may have a co-pay of $0. When a provider is contracted with your health insurance plan, they are considered a participating or in network provider.
Does accepting my insurance mean the same thing as being in network?
Good question. No, it does not. A healthcare provider or facility may accept certain health insurance plans (for example, Blue Cross Blue Shield or United Healthcare), but that does not mean the provider or facility is participating or in network with your specific insurance plan.
What does “out of network” mean?
Your healthcare provider would be considered out of network if they do not have a contract in place with your specific insurance plan. Copayments, coinsurance and/or deductible amounts may be higher when you see out of network providers.
What is an Explanation of Benefits (EOB) and is it considered a bill or statement?
An EOB is not a bill or a statement. An EOB is a written explanation from the health plan in how they processed a claim for services that you received. It will include what the provider charged, what your insurance paid and any balance that you may owe per your plan benefits. The provider will then send you a statement for the service and the balance on the statement should match the EOB from your health plan. You would then submit payment directly to the provider.
What is a “referral” and do I need one?
This is a written order from your primary care doctor for you to see a specialist or receive specific medical services.
How can I find out more information about my insurance plan benefits?
We would recommend that you contact your insurance plan directly for details about your medical benefits and whether our providers and practice (group) are showing as participating or in network with your insurance plan. There should be a customer service number located on the front or back of your insurance card
If I have a question about my bill, who can I contact?
You can contact our Billing Department by emailing us at firstname.lastname@example.org, or you can call billing at 888-419-2585.
Is there a cancellation policy?
Yes. If you notify your clinician that you need to cancel or reschedule your appointment less than 48 hours before your appointment, there will be a cancellation fee of up to $150, depending on the appointment type. If you cancel or reschedule more than 48 hours before your appointment, there will be no fee assessed.
If I am late for my appointment, what happens?
Our clinicians have many appointments throughout the day. If you are late for your appointment and you are still within the time specified for your appointment, you may see your clinician; however, you will be assessed the full appointment cost even if insurance does not reimburse Rappore for the time seen. The appointment will also end at the scheduled time.
Do you require a credit card on file?
Yes, we do. For your convenience, you can securely upload your credit card to our encrypted portal. If you need to change or update your card information, you may do so.
The FAQ’s provided are for informational purposes only and should only be referenced as such. For more information, you can visit HealthCare.gov at Glossary | HealthCare.gov