Health insurance 1

Frequently Asked Questions


Our FAQs will help you better understand our mental health services.

The most common questions we hear are often related to one's health insurance plan and whether health insurance may be used for your telehealth visit at Rappore.  

In addition to health insurance, our FAQs will provide you with answers to common questions about making an appointment, billing, and general Rappore policies. 

Rappore Services

What is Rappore?

Rappore is taking the world's best clinical mental health services virtual. With over 40 years of experience at leading institutions and academia, our expertise in the mental health industry is unmatched.

Does Rappore offer both therapy and mediation management?

Yes, we offer both. Rappore has therapists as well as psychiatrists, psychiatric nurse practitioners, and psychiatric physician assistants who prescribe medication.


What's the difference between a therapist and a medication prescriber?

A therapist (psychotherapist) uses talk therapy as a form of treatment for behavioral health, emotional problems, and mental illness. Talk therapy often includes active listening, discussion, problem-solving, and behavior modification. Various types of psychotherapy include psychodynamic, supportive, CBT and DBT. Medication prescribers are skilled in psychopharmacology, or the treatment of mental disorders through medication. Medications can treat a wide range of symptoms including depression, anxiety, psychosis, and attentional disorders. For many people, seeing both a therapist and a medication prescriber is the most effective treatment plan

How do I know if therapy is right for me?

Therapy can be an effective treatment (or tool) for a variety of reasons, including but not limited to:
1) Managing daily stress
2) Navigating life transitions
3) Improving relationships
4) Healing from trauma and/or abuse
5) Emotional dysregulation
6) Making changes in your life
7) Treatment of mental illness
8) Increasing life meaning and fulfillment
9) Skills acquisition (such as learning coping skills and relaxation techniques)

How do I know if medication is right for me?

In certain cases, medication can be extremely beneficial, particularly if symptoms are interfering with relationships, work, or school performance. According to research, the most effective treatment for depression and anxiety is a combination of medication and psychotherapy. Only a thorough evaluation by your prescriber can determine if medication is right for you.

How often will I meet with my psychiatrist or medication management prescriber?

Following your evaluation, you and your medication prescriber will develop a treatment plan that is appropriate for you. Your next appointment will most likely be a few weeks after your initial appointment if you are starting a new medication, changing the dose, or tapering off an existing medication. Over time, appointments are typically scheduled once a month.

How can I get refills of my medication?

You can request prescription refills to your prescriber. Your provider may, depending on the circumstance, request an appointment before refilling a prescription.

How often will I meet with my therapist?
How soon can I see a Rappore clinician?

Depending on availability, we often have patients seen for an initial evaluation within 24 - 48 hours of their request to see a mental health clinician. To get started, simply complete our proprietary mental health questionnaire, which you can get by clicking here.

How is Rappore different from other telehealth companies?

Rappore leverages technology with over 40 years of clinical experience at leading institutions and academia. Using our proprietary Digital Mental Health Fingerprint (TM), Rappore is changing the mental health landscape one fingerprint at a time.

Is Rappore HIPAA compliant?

Yes. Compliance is something we take seriously and all of our technology is HIPAA compliant. To read more about our privacy policy, click here.

In which states are Rappore services available?

Rappore is currently a telehealth mental health company. We have licensed clinicians in several states. We currently serve patients in New York, New Jersey, Connecticut, Pennsylvania, Maryland, Florida, and California. We are expanding rapidly and our states of service are constantly expanding.


Can Rappore clinicians prescribe controlled substances?

Yes. Rappore medication prescribers will first complete a thorough psychiatric assessment, and when clinically appropriate, they may prescribe a controlled substance. Our priority is to find the best medication for you while minimizing unwanted side effects.

Making An Appointment

How do I make an appointment?

Simply go to our Get Started page where you will be asked a series of brief questions. Once completed, one of our intake coordinators will reach out to you.

What is Rappore's Digital Fingerprint Questionnaire?

Insurance Questions

Does Rappore accept health insurance?

Yes, we do. We accept both insurance and private pay patients. We are currently in network with some of the largest health insurance carriers such as: Blue Cross Blue Shield, United Healthcare, Aetna, and Cigna. Health insurance can be complex. You may think you have insurance coverage for your health care visit only to find out later that your specific plan does not cover some or all of your healthcare services. For the details of your specific plan, we recommend you reach out to your insurance company directly.


Does Rappore accept Medicare and Medicaid?

We are credentialed with Medicare. We do not accept Medicaid at this time.

What is a “copayment” (co-pay) and is it the entire cost of my appointment?

Maybe, maybe not. A copay is a fixed amount ($20.00 as an example) that you pay for a covered health care service after you’ve paid your deductible (if applicable to your plan). Depending on your specific plan, you may have additional costs associated with your healthcare visit.


What does it mean if I have a “deductible”?

A deductible is an annual fixed amount ($1,000.00 as an example) that you pay for covered health care services before your insurance plan starts to pay for your healthcare services.


What does it mean if I have “coinsurance”?

Coinsurance is a percentage (20% as an example) that you pay for a covered health care service after you’ve paid your deductible (if applicable to your plan). In this example, you pay 20% of the covered costs and your health insurance company would pay the other 80%.

What does “in network” mean?

In network refers to health care facilities or providers that are part of a health plan’s network of providers. If your plan is in network, you may have a co-pay of (for example) $30 or your plan may have a co-pay of $0. When a provider is contracted with your health insurance plan, they are considered a participating or in network provider.


Does accepting my insurance mean the same thing as being in network?

Good question. No, it does not. A healthcare provider or facility may accept certain health insurance plans (for example, Blue Cross Blue Shield or United Healthcare), but that does not mean the provider or facility is participating or in network with your specific insurance plan.

What does “out of network” mean?

Your healthcare provider would be considered out of network if they do not have a contract in place with your specific insurance plan. Copayments, coinsurance and/or deductible amounts may be higher when you see out of network providers.


What is an Explanation of Benefits (EOB) and is it considered a bill or statement?

An EOB is not a bill or a statement. An EOB is a written explanation from the health plan in how they processed a claim for services that you received. It will include what the provider charged, what your insurance paid and any balance that you may owe per your plan benefits. The provider will then send you a statement for the service and the balance on the statement should match the EOB from your health plan. You would then submit payment directly to the provider.

What is a “referral” and do I need one?

This is a written order from your primary care doctor for you to see a specialist or receive specific medical services.


How can I find out more information about my insurance plan benefits?

We would recommend that you contact your insurance plan directly for details about your medical benefits and whether our providers and practice (group) are showing as participating or in network with your insurance plan. There should be a customer service number located on the front or back of your insurance card

Billing Questions

If I have a question about my bill, who can I contact?

You can contact our Billing Department by emailing us at billing@rappore.com, or you can call us at 253-648-0340.

Is there a cancellation policy?

Yes. If you notify your clinician that you need to cancel or reschedule your appointment less than 48 hours before your appointment, there will be a cancellation fee of up to $150, depending on the appointment type. If you cancel or reschedule more than 48 hours before your appointment, there will be no fee assessed.

If I am late for my appointment, what happens?

Our clinicians have many appointments throughout the day. If you are late for your appointment and you are still within the time specified for your appointment, you may see your clinician; however, you will be assessed the full appointment cost even if insurance does not reimburse Rappore for the time seen. The appointment will also end at the scheduled time.

Do you require a credit card on file?

Yes, we do. For your convenience, you can securely upload your credit card to our encrypted portal. If you need to change or update your card information, you may do so.

The FAQ’s provided are for informational purposes only and should only be referenced as such. For more information, you can visit HealthCare.gov at Glossary | HealthCare.gov